At Arth Rituals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, contact us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

Personal Information

When you create an account, place an order, contact us, or subscribe to updates, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Account login details
  • Communication details shared through forms, email, WhatsApp, or social media

Payment Information

Payments on our website may be processed through third-party payment gateways such as Razorpay. We do not store your complete card, UPI, net banking, or wallet payment details on our website. Payment information is processed securely by the payment gateway in accordance with its own privacy policy and security practices.

Shipping and Delivery Information

To deliver your order, we may share your name, phone number, address, order details, and other necessary shipping information with logistics and courier partners, including platforms such as Shiprocket and their courier partners.

Technical and Usage Information

When you visit our website, we may automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Referring website or source
  • Cookies and similar tracking data

This helps us improve website performance, security, user experience, and marketing effectiveness.

2. How We Use Your Information

We use your information for the following purposes:

  • To create and manage your customer account
  • To process, confirm, and deliver your orders
  • To collect payments and issue invoices
  • To provide order updates and customer support
  • To respond to enquiries, complaints, or requests
  • To process returns, refunds, cancellations, or exchanges
  • To improve our website, products, and services
  • To send important transactional communication
  • To send promotional updates, only where permitted
  • To prevent fraud, misuse, or unauthorised activity
  • To comply with applicable laws, regulations, and legal obligations

3. Account Registration and Phone Number

When you register on our website, we may collect your phone number and link it to your customer account. Your phone number may be used for:

  • Account identification
  • Login support, where enabled
  • Order confirmation
  • Delivery communication
  • Customer support
  • Billing and shipping details

You are responsible for ensuring that the phone number and other account details you provide are accurate and up to date.

4. Sharing of Information

We do not sell your personal information.

We may share your information only where necessary with:

  • Payment gateway providers
  • Shipping and courier partners
  • Website hosting and technology service providers
  • Email, SMS, or WhatsApp communication providers
  • Analytics and marketing tools
  • Professional advisors, where required
  • Government, regulatory, or legal authorities, where required by law

Such sharing is done only for legitimate business, operational, legal, or service-related purposes.

5. Payment Gateway

All online payments are processed through secure third-party payment gateways. When you make a payment, you may be redirected to or interact with the payment gateway’s secure system.

Arth Rituals does not store your complete payment credentials such as full card number, CVV, UPI PIN, net banking password, or wallet credentials. Payment-related data is handled by the payment gateway in accordance with its own privacy policy and applicable laws.

6. Shipping Partners

To fulfil and deliver orders, we may share required order and delivery details with shipping aggregators and courier partners. This may include your name, phone number, shipping address, product details, order value, and payment status.

Courier partners may contact you directly for delivery-related purposes.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember user preferences
  • Maintain cart and checkout sessions
  • Improve website speed and performance
  • Understand visitor behaviour
  • Analyse traffic and marketing performance
  • Support advertising or remarketing activities

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features such as cart, checkout, login, and account functionality.

8. Marketing Communication

If you subscribe to our newsletter, promotional updates, or consent to receive marketing communication, we may contact you through email, SMS, WhatsApp, or other available communication channels.

You may opt out of marketing communication at any time by using the unsubscribe option, replying with an opt-out request, or contacting us directly.

Transactional messages related to orders, payments, delivery, refunds, or account activity may still be sent even if you opt out of marketing communication.

9. User-Generated Content and Social Media

If you tag Arth Rituals, share product reviews, testimonials, photos, videos, or other content with us on Instagram, WhatsApp, email, or other platforms, we may request your permission to feature such content on our website, social media, or promotional materials.

We will make reasonable efforts to use such content only with appropriate consent or where it has been voluntarily shared for brand-related purposes.

10. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain your personal information only for as long as necessary for the purposes stated in this Privacy Policy, including:

  • Order processing and fulfilment
  • Account management
  • Customer support
  • Legal, tax, accounting, and compliance requirements
  • Fraud prevention and dispute resolution

When your information is no longer required, we may delete, anonymise, or securely archive it as permitted by applicable law.

12. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, where applicable
  • Withdraw consent for certain processing activities
  • Opt out of promotional communication
  • Raise a grievance regarding use of your personal information

To exercise your rights, please contact us using the contact details provided below.

Please note that certain information may be retained where required for legal, tax, regulatory, fraud prevention, or order fulfilment purposes.

13. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment gateways, courier tracking pages, or other external services.

We are not responsible for the privacy practices, content, or policies of third-party websites or services. We encourage you to review their privacy policies before sharing any personal information.

14. Children’s Privacy

Our website and products are intended for general users and are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us personal information without proper consent, please contact us and we will take appropriate steps.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, legal requirements, or business operations.

The updated policy will be posted on this page with a revised effective date. Your continued use of the website after any update means you accept the revised Privacy Policy.

16. Contact Us

For questions, concerns, corrections, data requests, or privacy-related grievances, you may contact us at:

Arth Rituals
Email: arthrituals@gmail.com
Phone: (+91) 90780 05579
Address: First Floor, Prakash Transport Corporation, Pilgrim Road, Cuttack, 753003

We will make reasonable efforts to respond to your request within a reasonable time and in accordance with applicable law.