At Arth Rituals, we aim to deliver your orders safely, carefully, and within a reasonable timeframe. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in case of delays or delivery-related issues.

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Shipping Coverage

We currently ship orders across serviceable locations in India.

Delivery availability may depend on the customer’s pin code and the serviceability of our shipping partners. If your location is not serviceable, we may contact you to discuss possible alternatives or cancel and refund the order, if applicable.

2. Order Processing Time

Once your order is successfully placed and payment is confirmed, we begin processing it for dispatch.

Our usual order processing time is:

1–3 business days

Processing time may vary during product launches, festive periods, sales, public holidays, high order volume, or unforeseen operational delays.

3. Shipping Timeline

Once dispatched, the estimated delivery timeline is generally:

3–7 business days, depending on your location and courier serviceability.

Delivery to metro cities may be faster, while delivery to remote areas, non-metro locations, or restricted service areas may take longer.

Please note that shipping timelines are estimates and not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Arth Rituals offers free shipping on prepaid and eligible orders above ₹999. For orders below ₹999, standard shipping charges will apply and will be shown at checkout before payment.

The free shipping offer may be subject to serviceability, promotional conditions, and any changes made by Arth Rituals from time to time.

Shipping charges are non-refundable unless the order is cancelled before dispatch or the refund is approved due to an error from our side.

5. Delivery Partners

We may use third-party courier and logistics partners, including shipping aggregators such as Shiprocket and their courier network, to deliver orders.

Once the order is dispatched, delivery timelines and tracking updates are dependent on the courier partner.

6. Order Tracking

After your order is shipped, you may receive tracking details by email, SMS, WhatsApp, or through your account on our website.

You can use the tracking link or AWB number to check the latest delivery status.

If you do not receive tracking details after dispatch, please contact us with your order number.

7. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping details, including:

• Full name
• Complete address
• Pin code
• Phone number
• Landmark, where required
• Arth Rituals will not be responsible for failed or delayed delivery due to incorrect, incomplete, or unavailable address details provided by the customer.

If an order is returned to us due to incorrect address, failed delivery attempts, or customer unavailability, re-shipping charges may apply.

8. Failed Delivery Attempts

Courier partners may attempt delivery more than once, depending on their policy and service availability.

Delivery may fail due to:

• Customer unavailable
• Incorrect phone number
• Incorrect or incomplete address
• Refusal to accept delivery
• Location not serviceable
• Courier access restrictions

If the order is returned to us after failed delivery attempts, we may contact you for re-shipping. Additional shipping charges may apply.

9. Delayed Delivery

While we try to ensure timely delivery, delays may occur due to reasons beyond our control, including:

• Courier delays
• Weather conditions
• Public holidays
• Strikes or transport disruptions
• High shipping volume
• Remote location serviceability
• Government restrictions
• Natural calamities or force majeure events

Arth Rituals will not be liable for delays caused by courier partners or circumstances beyond our reasonable control. However, we will assist you in tracking and resolving delivery concerns wherever possible.

10. Damaged, Tampered, or Open Package

Please check the package at the time of delivery.

If the package appears damaged, tampered with, leaked, opened, or in poor condition, we recommend that you do not accept the delivery and contact us immediately.

11. Missing Items or Wrong Product Received

If you receive a wrong product or any item is missing from your order, please contact us within 24 hours of delivery.

Please share:

• Order number
• Photos of the received package
• Photos of all products received
• Unboxing video, if available

After verification, we may arrange a replacement, missing item dispatch, refund, or suitable resolution as per the situation.

12. Delivery Confirmation

An order will be considered delivered once the courier partner marks the shipment as delivered.

If your order is marked as delivered but you have not received it, please contact us within 24 hours so that we can raise the issue with the courier partner.

Delayed reporting may limit our ability to investigate with the courier company.

13. Cash on Delivery

If Cash on Delivery is enabled on the website, it may be available only for selected locations and order values.

We reserve the right to disable Cash on Delivery for certain orders, customers, pin codes, products, or locations.

If Cash on Delivery is not available for your order, you may choose an available prepaid payment method.

14. International Shipping

At present, Arth Rituals primarily ships within India.

International shipping is not available unless specifically confirmed by us in writing.

15. Order Dispatch During Holidays

Orders placed on Sundays, public holidays, or non-working days will usually be processed on the next working day.

During festivals, sales, or high-demand periods, processing and delivery may take longer than usual.

16. Contact Us

For shipping-related questions, tracking support, delayed delivery, damaged package, or delivery complaints, please contact us:

Arth Rituals
Email: arthrituals@gmail.com
Phone: (+91) 90780 05579
Address: First Floor, Prakash Transport Corporation, Pilgrim Road, Cuttack, 753003

Please mention your order number when contacting us for faster assistance.