Welcome to Arth Rituals. These Terms & Conditions govern your access to and use of our website, products, services, and related features. By visiting our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using the website.

1. About Arth Rituals

Arth Rituals is a skincare, bath, body care, and self-care brand offering handcrafted and personal care products through its website and other authorised sales channels.

Throughout these Terms & Conditions, the terms “we”, “us”, “our”, and “Arth Rituals” refer to the brand/website operator. The terms “you”, “your”, “customer”, or “user” refer to any person accessing the website, creating an account, placing an order, or using our services.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
  • The information you provide to us is accurate, complete, and up to date.
  • You will use the website only for lawful purposes.

We reserve the right to refuse access, cancel orders, or suspend accounts if we believe the website is being misused or used in violation of these terms.

3. Account Registration

You may browse the website without creating an account. However, certain features such as order history, saved addresses, wishlist, and faster checkout may require account registration.

When creating an account, you agree to:

  • Provide accurate name, email address, phone number, and other required details.
  • Keep your login credentials confidential.
  • Update your account details whenever necessary.
  • Accept responsibility for all activities carried out through your account.

Arth Rituals will not be responsible for any loss arising from unauthorised access to your account due to your failure to protect your login credentials.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, ingredients, prices, sizes, images, usage instructions, and other information displayed on the website are accurate and updated.

However:

  • Product colours, textures, packaging, and appearance may vary slightly from images due to lighting, photography, screen settings, batch variations, or packaging updates.
  • Handmade products may have minor variations in colour, texture, finish, or appearance.
  • Product information may be updated, changed, or corrected at any time without prior notice.
  • The availability of any product is subject to stock.

Please read the product description, ingredients, usage instructions, and warnings carefully before purchase.

5. Skin Sensitivity and Product Suitability

Our products are designed for general cosmetic and personal care use. Individual skin responses may vary.

By purchasing and using our products, you acknowledge that:

  • A product suitable for one person may not be suitable for another.
  • You should review the ingredients before use, especially if you have allergies, sensitivities, skin conditions, or medical concerns.
  • A patch test is recommended before first use.
  • You should discontinue use if irritation, redness, discomfort, or an allergic reaction occurs.
  • You should consult a qualified professional if you have a known skin condition or medical concern.

Arth Rituals products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

6. Pricing and Taxes

All prices displayed on the website are in Indian Rupees unless stated otherwise.

Prices may include or exclude applicable taxes depending on the website display and billing configuration. The final payable amount will be shown at checkout before you confirm your order.

We reserve the right to change prices, offers, discounts, shipping charges, and product availability at any time without prior notice.

In case of any pricing error, technical error, or incorrect product listing, we reserve the right to cancel the order and refund any amount paid.

7. Orders

When you place an order on our website, you are making an offer to purchase the selected product(s). Order acceptance is subject to:

  • Product availability
  • Successful payment
  • Verification of billing and shipping details
  • Serviceability of delivery location
  • Our internal order checks

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other communication channels. This confirmation does not guarantee dispatch if the order is later found to have incorrect details, payment failure, stock issues, delivery restrictions, or other operational problems.

We reserve the right to accept, reject, cancel, or limit any order at our discretion.

8. Payments

We may offer online payment options through third-party payment gateways such as Razorpay, UPI, cards, net banking, wallets, or other available methods.

By choosing an online payment method, you agree to follow the terms and security procedures of the relevant payment provider.

Arth Rituals does not store your full card number, CVV, UPI PIN, net banking password, or wallet credentials.

If payment is unsuccessful, pending, reversed, flagged, or not received, we may cancel or hold the order until payment is confirmed.

9. Shipping and Delivery

Orders will be shipped to the address provided by you at checkout. You are responsible for ensuring that your shipping details, phone number, and address are complete and accurate.

Shipping timelines shown on the website or by delivery partners are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Serviceability issues
  • Public holidays
  • Incorrect address or phone number
  • Operational delays
  • Force majeure events

We may use shipping aggregators and courier partners, including platforms such as Shiprocket and associated courier services, to fulfil deliveries.

Risk of loss or damage passes to the customer once the order is delivered to the address provided.

10. Returns, Refunds, Exchanges, and Cancellations

Returns, refunds, exchanges, and cancellations will be handled according to our separate policies, including:

  • Return & Refund Policy
  • Cancellation Policy
  • Shipping Policy

Please read these policies carefully before placing an order.

Due to hygiene and personal care considerations, certain opened, used, damaged, tampered, or unsealed products may not be eligible for return or exchange unless required by applicable law or approved by us.

11. Offers, Coupons, and Discounts

From time to time, we may offer coupons, discounts, promotional codes, free shipping, bundles, or limited-time offers.

Such offers are subject to specific terms, including:

  • Validity period
  • Minimum order value
  • Product/category restrictions
  • Usage limits
  • One-time use conditions
  • Non-transferability
  • Non-combinability with other offers

We reserve the right to modify, withdraw, or cancel any offer at any time without prior notice.

12. User-Generated Content, Reviews, and Social Media

You may share reviews, testimonials, photos, videos, comments, or social media content related to Arth Rituals products.

By submitting or sharing such content with us, tagging us, or allowing us to use it, you confirm that:

  • The content is original or you have the right to share it.
  • The content does not violate any law, privacy right, intellectual property right, or third-party right.
  • The content is not false, abusive, offensive, misleading, defamatory, or harmful.

With your consent where required, we may feature user-generated content on our website, social media pages, advertisements, or promotional materials.

We reserve the right to moderate, remove, or refuse to publish reviews or content that we consider inappropriate, misleading, unlawful, or inconsistent with our brand values.

13. Intellectual Property

All content on the Arth Rituals website, including brand name, logo, product names, text, images, graphics, designs, icons, layout, banners, videos, product descriptions, and website content, belongs to Arth Rituals or its respective owners.

You may not copy, reproduce, modify, distribute, sell, display, publish, or use any website content for commercial purposes without our prior written permission.

Unauthorised use of our intellectual property may result in legal action.

14. Website Use and Restrictions

You agree not to:

  • Use the website for unlawful, fraudulent, or harmful purposes.
  • Attempt to hack, damage, disrupt, or interfere with the website.
  • Upload malware, spam, or malicious code.
  • Misuse coupons, offers, or account features.
  • Create fake accounts or place fraudulent orders.
  • Copy, scrape, extract, or misuse website content.
  • Violate any applicable law or third-party rights.

We reserve the right to restrict access, cancel orders, suspend accounts, or take legal action in case of misuse.

15. Third-Party Services and Links

Our website may include links or integrations with third-party services such as payment gateways, courier tracking pages, social media platforms, analytics tools, WhatsApp, Instagram, or other external websites.

We are not responsible for the content, policies, security, availability, or practices of third-party services. Your use of third-party platforms is subject to their own terms and policies.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Arth Rituals shall not be liable for any indirect, incidental, special, consequential, punitive, or business loss arising from:

  • Use or inability to use the website
  • Product misuse
  • Skin sensitivity or individual allergic response
  • Delayed delivery
  • Incorrect information provided by the customer
  • Payment gateway failure
  • Courier partner delay or failure
  • Technical issues, downtime, or data loss
  • Unauthorised access to your account
  • Third-party services or links

Our total liability, if any, shall be limited to the amount paid by you for the product/order giving rise to the claim.

17. Indemnity

You agree to indemnify and hold harmless Arth Rituals, its owners, team members, partners, service providers, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your use of the website
  • Your breach of these Terms & Conditions
  • Your violation of any law or third-party right
  • Your misuse of products
  • Incorrect information provided by you
  • Fraudulent or unauthorised activity through your account

18. Force Majeure

We shall not be responsible for any delay, failure, loss, or damage caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, lockdowns, epidemics, pandemics, war, government actions, transport disruptions, internet failures, payment gateway issues, courier disruptions, or other unforeseen circumstances.

19. Grievance and Customer Support

For order-related queries, complaints, returns, refunds, cancellations, or product concerns, you may contact us through the details provided on our website.

Customer Support / Grievance Contact:
Email: arthrituals@gmail.com
Phone: (+91) 90780 05579
Address: First Floor, Prakash Transport Corporation, Pilgrim Road, Cuttack, 753003

We will make reasonable efforts to respond to customer queries within a reasonable time.

20. Changes to These Terms

We may update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date.

Your continued use of the website after changes are posted means you accept the revised Terms & Conditions.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any disputes arising from or relating to these Terms & Conditions, website use, or purchases made through the website shall be subject to the jurisdiction of the competent courts located in [Insert City/State], India.

22. Contact Us

For any questions about these Terms & Conditions, please contact:

Arth Rituals
Email: arthrituals@gmail.com
Phone: (+91) 90780 05579
Address: First Floor, Prakash Transport Corporation, Pilgrim Road, Cuttack, 753003