At Arth Rituals, we take great care in preparing, packing, and shipping every order. Since our products are skincare, bath, body care, and personal care products, they are hygiene-sensitive in nature. For this reason, we follow a strict No Return and No Refund Policy, except in specific cases mentioned below.

By placing an order on our website, you agree to this Return & Refund Policy.

1. No Return Policy

Products purchased from Arth Rituals are not eligible for return once delivered.

We do not accept returns due to:

  • Change of mind
  • Product fragrance preference
  • Product texture preference
  • Product colour variation
  • Minor handmade product variations
  • Incorrect product selection by the customer
  • Customer ordering the wrong product
  • Customer ordering the wrong quantity
  • Personal skin suitability, unless there is a verified product issue
  • Product already opened, used, tested, or tampered with

Due to hygiene and safety reasons, opened, used, unsealed, or tampered products cannot be returned.

2. No Refund Policy

Arth Rituals does not provide refunds once an order has been successfully placed, processed, shipped, or delivered, except in the limited cases mentioned in this policy.

Refunds will not be provided for:

  • Change of mind
  • Refusal to accept delivery without valid reason
  • Incorrect address provided by the customer
  • Failed delivery due to customer unavailability
  • Product disliked after delivery
  • Fragrance, colour, texture, or appearance preferences
  • Delays caused by courier partners or circumstances beyond our control
  • Opened, used, damaged, or tampered products after delivery

3. Damaged or Tampered Package at Delivery

If the package appears damaged, leaked, opened, tampered, or in poor condition at the time of delivery, we recommend that you do not accept the package and contact us immediately.

4. Refunds in Approved Cases

Refunds are provided only in exceptional approved cases, such as:

  • Product unavailable after payment
  • Order cancelled by Arth Rituals before dispatch
  • Wrong or damaged product issue approved by us
  • Missing item issue approved by us
  • Any other case approved by Arth Rituals

If a refund is approved, it will be processed to the original payment method or another method approved by us.

Refund processing timelines may depend on the payment gateway, bank, UPI provider, or payment method used.

5. Shipping Charges

Shipping charges are non-refundable unless the refund is approved due to an error from Arth Rituals or a verified issue with the order.

If a replacement or return pickup is arranged, shipping charges will be handled as decided by Arth Rituals based on the case.

6. Handmade Product Variations

Many Arth Rituals products are handcrafted or made in small batches. Slight variations in colour, shape, texture, design, finish, fragrance intensity, or appearance may occur.

Such variations are natural and do not qualify as defects.

7. Skin Sensitivity and Allergic Reactions

Individual skin responses may vary. Customers are advised to read the ingredients and product description carefully before purchase.

We recommend doing a patch test before using any skincare, bath, or body care product.

Arth Rituals will not be responsible for individual skin sensitivity, allergic reactions, or personal suitability concerns unless the issue is directly linked to a verified product defect.

8. Order Cancellation Before Dispatch

Cancellation requests, if any, must be raised before the order is dispatched.

Once the order is shipped, it cannot be cancelled, returned, or refunded, except in approved cases covered under this policy.

Please refer to our Cancellation Policy for more details.

9. Contact Us

Arth Rituals
Email: arthrituals@gmail.com
Phone: (+91) 90780 05579
Address: First Floor, Prakash Transport Corporation, Pilgrim Road, Cuttack, 753003

Please mention your order number in all communication for faster assistance.